With secure access to our RXR (real time reporting) portal, you will see everything and have full control over the Hot Transfer process.
See what your agents are doing, how many call they are taking, their wait time between call, how many good transfers they created. You can even listen to the calls. We record your closers, so you can see how your team handles the transfers. Good transfers are rated on time the prospect spends with your closer. This will be set to your specification, usually 30 seconds.